FREE Consultation »

Privacy Policy

Q: Communications

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Grain Drying Solutions to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

Q: Newsletter Mailing List

If you have requested a Grain Drying Solutions newsletter, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Grain Drying Solutions, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Grain Drying Solutions offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Grain Drying Solutions takes great pride in having you as a customer and we will ensure your privacy as a customer. Grain Drying Solutions does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Grain Drying Solutions seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Grain Drying Solutions reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Grain Drying Solutions, you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to

We are confident that your visit to Grain Drying Solutions is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 855-DRY-GRAIN.

Tax Exempt

Q: Tax Exemption

The retail sale of any tangible property is subject to tax.
If you are a wholesale distributor buying for resale, or a farmer buying for personal use and you are tax exempt, please submit your Sales Tax Exemption Certificate to .

Click here to download a form.

Shipping & Returns

Q: How fast is my order processed?

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

Q: When will my order ship?

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

Q: What shipping options are available?

We ship primarily through UPS, however, some shipments may be shipped by US MAIL or motor freight carriers. Grain Drying Solutions reserves the option to choose the best carrier available at the time of shipment. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Q: How much is shipping & handling?

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.

Q: Do you ship outside of the USA?

Sorry, we currently do not ship outside of the USA. Canadian customers please call for 855-DRY-GRAIN for more information. When shipping to Alaska or Hawaii, the UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska, or Hawaii order sent via Priority Mail please contact our Customer Service department at 855-DRY-GRAIN. Our team is available Monday through Friday 7am - 5pm Eastern Time or contact us on our online contact form.

Q: Do you ship to Freight Forwarders?

No we do not. There are no exceptions.

Q: When will I receive my order?

While many orders will ship directly from one of our warehouses, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Q: What happens if my shipment is damaged?

If your item arrives damaged, please notify us within 24 hours. You must retain all packaging in order for a claim to be filed with the shipping company. In many instances, it is best to take a picture of your damaged item and its packaging.

Q: Do you offer expedited shipping?

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Q: Can I have my order sent to more than one address?

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Q: What could cause a shipping delay?

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Q: Delays by shipping companies

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Q: Delays during holiday seasons between Thanksgiving and Christmas

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

Q: Item is on backorder

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Q: Undeliverable packages (orders returned to us)

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 15% restocking fee.

Q: Billing address information is inconsistent with what is on the credit card record

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Q: Restocking Fee

Returns are subject to a 15% Restocking Fee.

Q: How do I return items?

All returns must be within 30 days and be approved by Grain Drying Solutions prior to shipment. All approved returns will be issued a Return Authorization number and must accompany the returned goods. A 15% restocking fee will be applied to all returned goods. All returns must be in new condition and be returned with original packaging.

Q: Return Shipping Costs

Return shipping is the customer's responsibility unless it was an error on behalf of Grain Drying Solutions.

Used Equipment

Q: Deposits on Used Equipment

Used equipment is purchased “as is”. Warranties are available for used dryers within a 150 miles of Otwell, IN. The warranty will include parts for one calendar year from the date of purchase. Dryer “start-up” is also available to customers within 150 miles of Otwell, IN. A 15% down payment is required on all used dryers. We accept Visa, MasterCard and Discover. In the event the sale is canceled within 10 days of the deposit, 10% of your down payment will be reimbursed. A payment plan must be negotiated within 10 days of the deposit. Failure to do so will result in a canceled sale. All canceled sales are subject to a 15% restocking fee. Orders canceled after 30 days of the deposit are subject to a 15% restocking fee. Defaulting on payments by 30 days will result in a canceled sale.

Q: Shipment of Used Grain Dryers

All used grain dryers will be FOB Otwell, IN or Vincennes, IN.

Q: What is a refurbished dryer?

At Grain Drying Solutions, when a dryer is refurbished, we inspect every part of the dryer to ensure you are buying a quality product. What parts do you check? * All load and unload augers are reflighted or replaced. * All bearings are replaced no matter the condition. * The basket and skins will be repainted or replaced if it does not meet Grain Drying Solutions' standards. * The burner is inspected and the thermo-coupler is replaced. * All the electrical is inspected by our electricians. * All dryers are test ran before they are sold.

Q: Returns on Used Equipment

All sales are final.